I suggest you ...

... allow me to reach my account.

Hello, I'm trying for some days now to reach my account at GoodNoows, and would like to make some changes to the "Kiosk"-thingy.
The screen blurrs out and that is it, I watched the loading icon long enough now. Is there some overload, some wrecked server ? Did I miss some update ?
Thank you for yer patience, best regards.

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Anonymous shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →
under review  ·  AdminDaniel Franz (CEO / Founder, Good News) responded  · 

Thanks for reaching out. I just tested and everything works normal for me. No known server issues.

A few days ago we had a brief database performance issue which made the site unresponsive for a while. Maybe you experienced that and your browser downloaded a partial file or your cookies are corrupted.

Did you already try to clear your cache (http://www.wikihow.com/Clear-Your-Browser's-Cache )?

If that doesn’t work, could you try removing your cookies (http://www.wikihow.com/Clear-Your-Browser's-Cookies )?

If none of this works I’m happy to look into the issue. But I would need the following information:
- In which language do you use Good News?
- Which browser do you use (include version, if possible)?
- Which operating system?
- And if you let me know your registered email address I can look up your account in the database, make sure everything is good.

You can send this information to support [at] goodnoows.com

Thanks!

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