Feedback and support

Welcome to the Good News feedback and support forum. Found a bug? Got suggestions? Tell us what you think! Apologies for not being able to answer all your messages. But be assured that we consider all of them.

Before posting your idea please try to make sure that there’s no existing similar thread. Currently I can’t merge them and have to decline duplicates.

Many Thanks. Daniel.

Feedback and support

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  1. I'd very much like to have access to support options in the apps that I use on a regular basis. I only found the link because I was asked to give the app a 5-star review in the app, and the link is in the Chrome store. I can't imagine it would be harder than a few minutes work to add it next to the Newsstand or Settings button.

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  2. Hello, I'm trying for some days now to reach my account at GoodNoows, and would like to make some changes to the "Kiosk"-thingy.
    The screen blurrs out and that is it, I watched the loading icon long enough now. Is there some overload, some wrecked server ? Did I miss some update ?
    Thank you for yer patience, best regards.

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    Thanks for reaching out. I just tested and everything works normal for me. No known server issues.

    A few days ago we had a brief database performance issue which made the site unresponsive for a while. Maybe you experienced that and your browser downloaded a partial file or your cookies are corrupted.

    Did you already try to clear your cache (http://www.wikihow.com/Clear-Your-Browser's-Cache )?

    If that doesn’t work, could you try removing your cookies (http://www.wikihow.com/Clear-Your-Browser's-Cookies )?

    If none of this works I’m happy to look into the issue. But I would need the following information:
    - In which language do you use Good News?
    - Which browser do you use (include version, if possible)?
    - Which operating system?
    - And if you let me know your registered email address I can look up your account in the database, make sure everything is good.

    You can send this information to support…

  3. Lately, goodnoows runs like s"#** everywhere I connect to, and with every browser. The easiest and older functions of goodnoows, now don't work fine. For instance, marking as read all articles at once, or just one of them: i have to push F5, 2 o 3 times to do it. In addition, i just don't understand the improvement of the ever-hidding filter bar, cannot be more annoying
    excuse my english

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    I’m really sorry to hear that you are experiencing these problems,

    >> if the former functions work, don’t change them!!!

    This is not that simple in software development. Sometimes you have to make architectural changes to be able to keep evolving the product. For me all the recent API changes did not result in any problems but that doesn’t mean there aren’t any. I need your help here. Could you explain your “mark as read” issue in more detail? Especially, why, under which circumstances do you need to press F5 ? I really want to help here but I need to be able to reproduce the problem to fix it. Any details help.

    About the filter/label toolbar: Apologies if you don’t like it. I will keep trying to think of improvements there. Just as an explanation: More than 95 % users do not use it. So I was facing the…

  4. Hi, when I try to "mark all as read" a whole subject with a certain amount of unread articles (several days without checking anything), it doesn't work, or only a few of them are marked.
    I've experienced the same problem with Firefox, Safari and Chrome.
    So I have to do it one article by one.
    But on other subjects, with less content, it works flawlessy.
    Regards

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  5. Facebook is a good example for a 'newsfeed' with, let's say, maximum 3 stories per line and infinite scrolling. Would be much easier to follow.

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  6. hello

    how can export all feed from goodnoows

    Thanks

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  7. Пометить все прочитанным - приходится кликать раз по 40, чтобы всё удалилось. Как бы свести к одному клику

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  8. Currently there are 5 columns and some space available for another one. My suggestion is to leave only 3 centered columns. That would be more easy to follow.

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  9. is it you who also wrote the plugin for Trillian under the same name (Good News)? If yes, any chance you will update that a lil bit?

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  10. 1 vote
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  11. Hi, I love this reader but I need to have the ability to copy/paste to an email the results as well as ensure the links are clickable. Is there any way this can be done. Also be great if a time could be specified ie. only posts that are from this past week are shown (I know there is the read/unread). I really appreciate this work you guys are doing.

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  12. Hey,

    I am from India, and I want to set everything based on that, but I have to do it manually right now, there is no way to select country-wise stuff.

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  13. That way, voting up will really benefit us by giving you the incentive to do it. So, you could make each vote count for 3 or 4 U.S. dollars, which would be optional and done privately so only you see who donated.

    That would make us want to vote for other ideas we wish we'd thought of, and really want, too. For me, that would be Night Mode.

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  14. Reuters Top News feed not working for 3 days now. All other feeds seem to work.

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  15. Trying to add local news
    Error message is There was no publicly accessible feed found at this address.

    The header begins <rss xmlns:media="http://search.yahoo.com/mrss/&quot; version="2.0">
    http://wnyt.com/rssFeeds/rss10114.xml

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  16. 1 vote
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  17. i want learn al off the past wars , up to date

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  18. there is no mobile app! why?

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  19. I've entered my email and your system says it is sending a password reset..... waiting... and waiting.

    Thanks

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  20. please create a real app for this. this is the only one I found that doesn't force "top stories" down your throat.

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